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Good questions

Frequently asked questions

Everything you might want to know about our rituals, shipping and returns.

How do the mists actually work?

Scent is one of the fastest routes to the nervous system. Used consistently at the same moment each day, a mist becomes a conditioned cue — your body learns that this scent means sleep, focus or calm. Each blend pairs evidence-informed botanicals with a simple breath practice printed on the box.

Are the formulas safe and clean?

Yes — clean botanicals, no synthetic fragrance and no parabens. Every formula is developed with a clinical psychologist and reviewed for skin and fabric safety. If you have allergies, check the full ingredient list on each product page.

How long does delivery take?

Inside Dhaka: 1–2 days. Outside Dhaka: 2–4 days. Orders over ৳ 2,500 ship free across Bangladesh. You can pay cash on delivery.

What is your return policy?

7-day, no-questions returns. If a product isn't right for you, contact the care team and we'll arrange a pickup and refund.

How do I track my order?

Use the Track Order page — just enter the mobile number you ordered with.

Can I talk to someone before choosing?

Of course. The care team is available 10am – 10pm daily — send a note or call us and we'll help you pick the right ritual.

SERENOVA LETTERS

A gentle note, once a week.

Psychology-backed rituals, breath practices and early access to new mists. No noise.

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